Operations Policy - Dragon Nest Classic

(1) This Operational and Abuse Policy has been created for Eyedentity Games (hereinafter "the Company") to provide a stable, uninterrupted service and to react rapidly and consistently to any issues that may arise during the service period.

(2) The purposes of this Operational and Abuse Policy are to provide a stable service while minimizing inconveniences for players and to cultivate a healthy game culture.

(3) The Company may modify this Operational and Abuse Policy as the Service, applicable law, security, or operating practices change. Material changes will be announced through official channels as required by applicable law or as otherwise determined appropriate by the Company. Changes needed to address urgent security, fraud, abuse, exploit, or Service-integrity issues may take effect immediately. The applicable effective date will be stated in the relevant notice or policy.

(4) Matters not specified within this Operational and Abuse Policy shall be handled in accordance with applicable law and the agreements and policies governing the Service. If there is a direct conflict between a specific provision of these Terms of Use and a specific provision of another applicable policy or agreement listed below, the other policy or agreement will control only to the extent of that conflict and only within its subject-matter scope:

i. EULA. Controls only for software/client license matters, including installation, updates, software use restrictions, anti-cheat, and software-related rights and remedies.

ii. Terms of Sale. Control only for purchases and payment matters, including purchases, pricing, price changes, taxes, refunds, chargebacks, payment disputes or reversals, transfer restrictions, expiration rules, and the licensing and use of EYE Cash, DNP (Petal), Virtual Items, and other paid digital content.

iii. Privacy Policy. Controls only for the collection, use, disclosure, and other processing of Personal Information.

iv. Operational and Abuse Policy / Code of Conduct. Control only for enforcement standards, procedures, and sanctions related to behavior, security, and integrity of the Service.

v. UGC Policy and any Additional Terms. Control only for user generated content and the specific feature, program, promotion, event, or offer they cover.

vi. Third-party terms. Apply only to the relevant third-party service (for example, a payment processor, distribution platform, or identity provider) and control only to the extent necessary to use that service.

Nothing in this Operational and Abuse Policy overrides any higher-priority agreement or any non-waivable right or remedy available under applicable law.

(1) Users properly registered with the game service have the right to use the game Dragon Nest Classic and relevant content according to the terms of use. However, the Company retains ownership of content within the game such as characters and items.

(2) Players may receive guidance through Customer Support channels officially designated by the Company, which may include the official Website, email, or the Company's official Discord support system.

(3) Players whose access to the game has been restricted may contact Customer Support within fifteen (15) calendar days from the date the restriction begins to request the specific reason for the restriction or to submit an appeal. Requests submitted after this period may not be reviewed if the records reasonably necessary for the review are not available.

(4) Players may request improvement of the game service through Customer Support.

(1) Players shall not harm another user or engage in actions detrimental to the maintenance of order.

(2) Players shall endeavor to cooperate as much as possible with the requests of the Company and game service staff. Should players engage in actions in contravention of the Operational and Abuse Policy or societal conventions, their service use may be restricted according to relevant regulations.

(3) Players are responsible for periodically checking relevant policies and website notices such as the terms of use and this Operational and Abuse Policy, and should situations such as the following occur in connection with players' failure to check this information, players may not receive help.

- Inability to engage in all transactions, e.g. through mail, Special Storage, the Trading House, and player-to-player trades, and/or deletion of items due to inability to trade

- Inability to use time-limited items (game, cash, etc.) and/or deletion due to the period of use ending

- Deletion of time-limited items (game, cash, etc.) due to their period of use ending

(4) Players who suffer damages due to the use of programs not officially provided or approved by the Company may not receive help from the Company. Furthermore, if such actions are exposed or the game service is hindered or work is impeded due to such actions, members may be sanctioned in accordance with the Operational and Abuse Policy and may be liable for criminal or civil damages according to relevant statutes.

(5) Players shall immediately contact Customer Support if any bugs or other issues occur and may be restricted from play if they neglect this duty and abuse bugs or disseminate them to other players.

(6) Players shall provide accurate information when registering for or using the Service. Registration or use of an account with false information or another person's information may result in restrictions after verification and may also violate applicable law. Customer Support may be unable to assist where account ownership cannot reasonably be verified.

(7) Players who use accounts registered with another person's information to participate in or win Dragon Nest Classic events may have their wins revoked and rewards or prizes canceled.

(8) Players who acquire Dragon Nest Classic characters, items, etc. using an account registered with another person's information shall not have the rights therein and may not receive help even in the event of any issues occurring. Furthermore, profits acquired through such means may be recalled at the discretion of a game service employee.

(9) Players are encouraged to use any optional account security features made available by the Company, including a secondary password where available, and must keep their account credentials confidential. Customer Support’s ability to provide recovery may be limited where account damage results from account sharing, disclosure of account credentials, or other actions attributable to the player.

(1) GM (Game Master, hereinafter "GM") and PM (Project Manager, hereinafter "PM") are names designating game service administrators, and these refer to the people who provide and manage uninterrupted game services.

(2) GMs and PMs comply with Dragon Nest Classic's Privacy Policy and relevant statutes and will not ask for players' personal information (e.g. password, etc.) Furthermore, they will do their utmost to protect players' accounts and personal data. However, they may provide personal data to organizations such as government or judicial authorities in accordance with legal procedures for official requests for cooperation.

(3) In order to protect players' accounts, GMs and PMs may take the necessary actions to prevent harm to game data without prior notice when attempts at theft or hacking are detected.

(4) GMs and PMs shall not give benefits to particular players or offer update or event information about the game other than that officially provided.

(5) GMs and PMs shall endeavor to process support for players as quickly as possible and shall always handle all problems transparently and in accordance with appropriate procedures and policies through objective observation and rational judgments.

(6) GMs and PMs shall endeavor to confirm and resolve all bugs existing within the game, not only those reported to Customer Support.

(7) GMs and PMs shall announce difficulties in uninterrupted gameplay occurring due to game content errors through the game's website, etc. and may delete in-game content or stop services.

(8) GMs and PMs shall, as a rule, not interfere in players' normal activities or private disputes. However, they may send warnings or restrict gameplay in the following situations: [Examples] - If there is use or suspicion of use of illegal programs that negatively affect gameplay, such as deliberate interference in others' games - If there is damage to an unspecified large number of players due to a private dispute - If there are deemed to be illegal actions or disturbance of order within the game due to user dispute - Other cases that GMs or PMs deem to require other actions

The Company may designate accounts as dormant after an extended period of inactivity and may delete or otherwise manage dormant accounts or related game data to operate and protect the Service. The Company will provide notice where required by applicable law. Deleted account or game data may no longer be recoverable, although certain records may be retained in accordance with the Privacy Policy and applicable law.

(1) The Company may review Dragon Nest Classic recovery requests using available account data, game data, and logs.

Recovery requests should be submitted within fifteen (15) calendar days from the date of occurrence.

Requests submitted after this period may still be reviewed; however, review or recovery may be limited or unavailable if the records reasonably necessary to verify the incident or damage are no longer available.

If the date the incident occurred is not known, the date of the incident shall be deemed the last date the lost/damaged items were confirmed.

However, in the following cases, recovery from Customer Support will be unavailable:

- If permission to use the item was transferred intentionally by the player through a completed in-game trade

- If the player deleted the item or sold it to an NPC intentionally or through player error

- If the item, price, quantity, or trade partner were unconfirmed while using the trade system

- Damages due to unseen information announced on the game website or in-game or in the Operational and Abuse Policy

- Items, gold, or cash acquired from the time of damages until the time recovery is completed

- If items, gold, cash, or account information were lost in connection with a transaction intended to exchange them for services, goods, or monetary value outside the game.

(2) Players are encouraged to use any optional account security features made available by the Company. Failure to enable an optional secondary password or other optional security feature will not, by itself, make an account ineligible for recovery. Recovery eligibility will be determined based on verification of account ownership, the availability of relevant account and game records, and the results of the Company’s investigation.

(3) A player who knowingly submits a fabricated, materially false, or intentionally misleading report for the purpose of obtaining an improper benefit, harming another user, or interfering with Customer Support may be restricted in accordance with this Operational and Abuse Policy. Good-faith mistakes, incomplete information, or unsuccessful reports will not, by themselves, result in a sanction.

(4) Players' character and item information may be modified, altered, or deleted due to game planning or GM, PM and Customer Support personnel’s discretion, and individual recovery will be unavailable. This paragraph does not apply to losses caused by an error attributable to the Company, which will be handled in accordance with paragraphs (7) and (11).

(5) Players shall be responsible for incidents occurring during game item transfer/sale and while account sharing or trading cash or real items for characters or items, and the Company will not provide assistance. Furthermore, recovery will be unavailable in the event of item/character damage occurring through actions in contravention of policies, such as fraud.

(6) Information submitted or collected in connection with a recovery request may be retained as part of the relevant case record in accordance with the Privacy Policy and applicable law. Players should provide information reasonably requested by Customer Support as accurately as possible. Requests concerning Personal Information will be handled under the Privacy Policy and applicable law.

(7) In the event of item or character data loss or alteration due to a technical error in the game service, limited recovery may be provided after the relevant game data and logs are reasonably confirmed, taking game balance and technical feasibility into account. If a paid service, EYE Cash, DNP, Virtual Item, or other digital content is lost or not delivered due to an error attributable to the Company, restoration, replacement, or another appropriate remedy will be handled in accordance with the Terms of Sale and applicable law. Any refund will be provided only to the extent required by applicable law.

(8) The Company may provide compensation for paid items by offering different items or other in-game benefits of similar value usable within the game, subject to the Terms of Sale and any rights or remedies required by applicable law.

(9) Should players sustain damages due to account theft, transferred items shall be recovered and others restored as a rule. However, if the items have already been altered in the system due to trade/sale/consumption/exchange/enhancing/engraving, some or all may not be recoverable.

(10) Recovery may be limited or unavailable to the extent the Company reasonably determines that loss or damage resulted from voluntary account sharing or disclosure of account credentials. This does not limit any right or remedy that cannot be waived under applicable law. If a report concerning account sharing is knowingly false or materially misleading, the account may be sanctioned under this Policy.

(11) Recovery for losses attributable to an error by the Company will be handled under this Section, the Terms of Sale where applicable, and applicable law, taking technical feasibility and game balance into account.

Category	Details	Recovery/No Recovery	Remarks
Accounts and characters	Accidentally deleted/withdrawn accounts and characters	X
Accounts and characters	Hacked/stolen accounts and characters	O	- Can be recovered after identity verification if confirmed in the logs - ※Recovery only available for items that can be recovered after investigation (e.g. unavailable for items lost due to disassembly or sealing) - If recovery of an item of the same value is deemed impossible after an investigation, the item will be replaced with an item of the most similar value at the time of recovery
Guilds	Guilds that cannot operate due to lack of access by the Guild Master	O	- The Guild Master can be changed to the next highest-ranked member if the Guild Master has not accessed the guild for 45 days - If there is no next highest-ranked member, the Guild Master can be chosen through voting by a majority of members. In this case, proof of voting results, e.g. in-game screenshot or video must be provided
Guilds	If a guild member has extorted the guild's stored items and gold	X
EYE Cash and DNP	Voluntary refund of unused EYE Cash or DNP	X	Not available except as expressly permitted under the Terms of Sale or applicable law.
EYE Cash and DNP	Fraudulent chargeback / refund abuse	X	If a charge authorized by the player is returned unpaid, reversed, charged back, or refunded, the Company may recover or remove transaction-related EYE Cash, DNP, Virtual Items, in-game currency, items, or other benefits or proceeds, and may require repayment of any unrecovered value. The account may be restricted, suspended, or terminated as provided in the Terms of Sale. A permanent ban may be applied from the first occurrence where Customer Support determines after review that the conduct involved fraud, abuse, or bad faith. Unauthorized charges, account compromise, billing errors, and payment-provider errors are reviewed separately (see Section 6, DN-TRD-03).
EYE Cash and DNP	Accidentally refilled cash types	X
EYE Cash and DNP	Event reward recovery	X	- Event reward EYE Cash or DNP not used during the event period cannot be recovered or refunded
Gold	Gold lost due to black market or cash transaction fraud	X
Gold	Transaction fraud between individuals	X
Items	For quests	O	- Limited to items that can be provided, recovery only once
Items	Accidental sale or purchase at NPC shops	X
Items	Accidental item merge	X
Items	Accidental item deletion or disassembly	X
Items	Request for deletion of items that cannot be deleted	O	-Deleted items cannot be recovered
Items	Enhancing	X
Items	Sealing	X
Items	Accidental transmission/receipt in account mail	O	Recovery/recall only available when the recipient has not claimed it.
Items	Loss due to unstable Internet connection and lag	X	- Recovery available if official error is confirmed
Items	Gacha boxes	X
Items	If package, box, or pouch boxes were opened	X	- Unavailable regardless of whether contents were used
Items	Items dropped by monsters at inaccessible coordinates	X
Items	Accidentally completed crafting of undesired items	X
Items	Account theft	O	- If the target items were destroyed or can be confirmed in logs

(1) The Company may reject, restrict, or require changes to an email identifier, username, character name, guild name, or other identifier that is technically incompatible with the Service, impersonates another person or the Company, violates applicable naming rules, or is otherwise prohibited by the Terms of Use or this Operational and Abuse Policy.

(2) GMs and PMs may take appropriate steps to protect other customers by reacting rapidly and in accordance with the general order and standards they share with players to any actions that interfere with uninterrupted game operation or degrade the game environment. Furthermore, GMs may temporarily restrict users' access to the game in the following cases:

- For the purpose of investigation of major Operational and Abuse Policy violations such as abuse, fraud, or cash transactions

(3) Even if an account does not directly violate policies, it may be restricted in the same way for the same violations as an account that does violate policies if it is confirmed to be indirectly involved in such violations of the terms of use and/or Operational and Abuse Policy.

(4) If the Company determines that multiple accounts are controlled by the same person or coordinated group, or are materially connected to the same violation, the Company may restrict the related accounts as appropriate. The Company may consider account, network, device, transaction, activity, and other available information in making that determination.

(5) If repeated misuse occurs through related accounts, devices, networks, or other systems and materially affects the game environment or enforcement of this Policy, the Company may restrict relevant accounts or network access as appropriate.

(6) If multiple IPs or accounts are used for the purpose of private gain to collect or create in-game profit, these may be restricted, and relevant profit may be removed.

(7) If the game environment is severely degraded due to violation of the Operational and Abuse Policy or if additional response is needed, the Company and/or its GMs and PMs may respond legally against any account users and owners involved either directly or indirectly in the issue.

(8) The Company may take action to restrict access and deny service in the event of severe false reports or interruption of the Company's smooth provision of the service.

(9) Account sharing, lending, or disclosure of account credentials may limit Customer Support recovery and may result in restrictions if it facilitates or is connected to a violation of applicable policies.

(1) Ban: temporary or permanent restriction on using the game service and relevant services

(2-1) The Company may restrict network access where a VPN, proxy, relay, or similar technology is used to evade an account or IP restriction, circumvent an applicable regional access restriction, facilitate botting, fraud, or other abuse, or materially interfere with enforcement of this Operational and Abuse Policy.

(3) Warning: temporary restriction of access to the game, forced change of character name, warning from a GM, etc.

(4) Removal of profits acquired by actions in violation of policies and service terms.

(5) Instant permanent ban in the event of impersonation of a Dragon Nest Classic service or Eyedentity Games employee, including GMs and PMs

(6) Conduct not expressly listed in the standards table below may nevertheless be subject to disciplinary action if, after review, a GM or PM reasonably determines that the conduct violates the Terms of Use, this Operational and Abuse Policy, or materially threatens the security, integrity, or normal operation of the Service. The sanction will be determined based on the nature, severity, intent, impact, and recurrence of the conduct and may range from a warning or temporary restriction up to a permanent ban in serious cases.

(7) For purposes of the Service Restriction Standards, “Integrated Accounts” means accounts that the Company determines are controlled by the same person or coordinated group, or are materially connected to the same violation.

(8) Restrictions under this Section are applied following review by authorized service staff, based on the applicable standards, available evidence, and the circumstances of each case.

(9) Where the same conduct, incident, or related course of conduct constitutes multiple violations of this Policy or other applicable agreements, the Company may consider the violations together and may apply a more severe sanction based on the nature, severity, intent, impact, and recurrence of the conduct.

(10) Where an account or character is restricted under this Policy, access to Virtual Items, in-game currency, time-limited items, and other content associated with that account or character may also be restricted for the duration of the applicable restriction. The Company will not extend, restore, or compensate for the expiration or loss of use of time-limited items solely because access was restricted under this Policy, except as required by applicable law or otherwise provided in the Terms of Sale.

Category	First Offense	Second Offense	Third Offense
Category	7-day suspension	14-day suspension	Permanent ban
Use of inappropriate language or name (DN-COM-01) (DN-COM-001 for relevant accounts)	1. Actions that evoke discomfort, shame, or disgust in others through use of vulgar, expletive, or pornographic language 2. Advocacy, propaganda, or criticism of a particular nationality, people, gender, disability, religion, political group, or race 3. Actions that defame a third party, infringe upon portrait rights or personal information, or libel 4. Naming or publicizing of a particular company or group 5. Actions deemed unwholesome due to violation of social conventions or public decency ※ The names of users who commit any actions in this Standards Table may be changed at will without prior notice. ※ Names of characters, guilds, minions, etc. that suggest cash transactions or illegal programs will be instantly changed, and an additional 7-day suspension will apply.
Category	First Offense	Second Offense	Third Offense
Category	7-day suspension	14-day suspension	Permanent ban
Cash/real item transactions (DN-TRD-01) (DN-TRD-001 for relevant accounts)	1. When the action of trading in-game items, characters, or accounts (IDs) for cash or real items is exposed 2. Unilateral acquisition of large amounts of currency at no cost from another character without trading or a fair price 3. Publicizing transactions in cash or real items ※ A permanent ban may be applied at the first instance at the discretion of the GM or PM as a result of investigation.
Interference with operation (DN-OHT-01) (DN-OHT-001 for relevant accounts)	1. Actions that interfere with other players' standard gameplay by misusing the game system 2. Repeated transmission of the same inquiry or actions that interfere with normal user support such as swearing, slander, or sexual comments 3. Interference with standard provision of game services through dissemination of misinformation 4. Any other actions that interfere with standard provision of services ※ A warning may be given first depending on the damage and severity of interference with gameplay
False reports (DN-OHT-02) (DN-OHT-002 for relevant accounts)	1. Interference with standard provision of game services through reporting misinformation 2. Interference with standard provision of game services through disseminating or using misinformation to incite other users
Category	First Offense	Second Offense	Third Offense
Category	15-day suspension	30-day suspension	Permanent ban
Abuse of bugs and systems (DN-CHT 02) (DN-CHT-002 for relevant accounts)	1. Abusing loopholes in the game or its services for unfair gain or to damage the game system or others 2. Transmitting information about bugs to other players while failing to notify the GMs, PMs, or Customer Support 3. Misusing bugs in the game content or systems to manipulate other players' records 4. Intentionally interfering with or profiting from other users' gameplay 5. Intentionally repeatedly abusing a particular phenomenon even when this is known to be a bug ※ A permanent ban may be levied on the first offense in the event severe damage is caused to other users or to the game balance. ※ Other actions may be taken even if this is unintentional on the part of the player.
Exploits (DN-CHT 03) (DN-CHT-003 for relevant accounts)	1. Detrimentally affecting the game system and balance or profiting unfairly through irregular means 2. Abusing the game system to manipulate rankings, wins/losses, or ratios to benefit particular individuals or groups ※ Permanent suspension may be levied on the first ban in the event of severe damages to particular users or to large numbers of users due to exploits. ※ Regardless of intention, items acquired through exploits may be removed at the time restrictions for such exploits are levied.
Fraud (DN-TRD-02) (DN-TRD-002 for relevant accounts)	1. Any actions or attempted actions that derive unfair profit by deceiving other users 2. Actions that derive unfair profit by deceiving other users, such as impersonating an acquaintance, GM, or PM 3. Acquisition or attempted acquisition of other users' accounts (IDs), characters, items, etc. through unfair means 4. Receiving items acquired through fraud or attempted fraud for free or through irregular trade
Chargebacks / payment reversals / refund abuse (DN-TRD-03) (DN-TRD-003 for relevant accounts)	1. If a charge authorized by the player cannot be processed or is returned unpaid, reversed, charged back, or refunded, the Company may restrict, suspend, or terminate the account and may require payment of the outstanding amount through another authorized payment method, subject to the Terms of Sale and applicable law. 2. The Company may remove or recover EYE Cash, DNP, Virtual Items, in-game currency, items, or other benefits or proceeds reasonably traceable to the affected transaction. Where reasonably supported by account, transaction, or activity information, recovery may include benefits or proceeds held in the originating account, mail, shared storage, or related accounts controlled by the same player or determined to have knowingly participated in the activity. 3. If the related value cannot reasonably be recovered because it was consumed, converted, sold, exchanged, transferred, mailed, placed in shared storage, or otherwise made unavailable, the Company may treat the unrecovered value as outstanding and apply appropriate corrective measures, including purchase, trading, or Service-access restrictions, until the matter is resolved. 4. If Customer Support determines after review that the player authorized the transaction and intentionally sought or obtained a payment reversal after consuming, converting, selling, exchanging, transferring, or otherwise disposing of the related benefits in order to retain value without payment, the conduct may be treated as payment abuse, fraud, or bad faith and may result in a permanent ban from the first occurrence. 5. Initiating or obtaining a payment dispute, chargeback, refund, or payment reversal does not, by itself, establish misconduct. Unauthorized charges, account compromise, duplicate charges, billing errors, payment-provider errors, and other disputes not attributable to the player’s fraud, abuse, or bad faith will be reviewed separately. A payment provider’s decision does not, by itself, determine whether the player violated this Policy.
Category	Permanent ban of integrated accounts
Account theft (DN-CHT 01) (DN-CHT-001 for relevant accounts)	1. Unauthorized access to another person's account 2. Any actions that damage account or game data through unauthorized access to another person's account (ID) 3. Any irregular collection of items acquired through unauthorized access to an account (ID) in another person's name 4. Any aiding the above actions or profiting from them
Use or creation of illegal programs (DN-DUP 01) (DN-DUP-001 for relevant accounts)	1. Use of programs not officially provided by the Company (hereinafter "Illegal Programs") such as macro, hacking, and automation programs, to degrade the game balance or load the servers 2. Creation, distribution, sale, publicity, etc. of Illegal Programs 3. Acquisition of items or currency from characters using unofficial programs while cognizant that such programs are in use 4. Misuse of the game through irregular access such as duplicate access from the same PC 5. Modification or manipulation of client or server programs
Bot /Botter (DN-CHT 04) (DN-CHT-004 for relevant accounts) DN-CHT 04)	1. Misusing the game as a group through multiple accounts or IPs for the purpose of profit 2. Unfair acquisition, transfer, or encashment of items through use of Illegal Programs or speculation 3. Any trade for cash/real items from repeated receipt of items acquired by exploit accounts
Infringement on personal safety and threats (DN-HRS 01) (DN-HRS 001 for relevant accounts)	1. Any approach of others to cause discomfort 2. Any proposal of prostitution, seduction, or sexual services in exchange for money or valuables 3. Any publication or trade of others' personal information such as identity or private life to threaten others' safety 4. Uttering threats or actions that severely threaten others' lives or safety 5. Promoting or recommending suicide or self-harm to severely threaten other's lives or bodies 6. Glorification or support for crime, criminals, or criminal groups to tolerate or foster crime so as to discomfort many 7. Any other actions that infringe upon or threaten others' safety, cause discomfort, or connote criminal purposes

1) A player who objects to the basis or scope of a service restriction may submit an appeal to Customer Support within fifteen (15) calendar days from the date the restriction begins.

2) An appeal may be submitted only by the holder of the account subject to the restriction.

3) If a dispute later arises in connection with the appeal, relevant information may be provided to consumer protection agencies, law enforcement agencies, courts, or other competent authorities as required or permitted by applicable law.

To establish a wholesome online community culture among online communities operated or officially designated by the Company (e.g. the official Discord server, forums, Facebook, Steam, etc.), posts or conduct deemed to carry a significant risk of harming other members may be deleted, hidden, or otherwise moderated without prior warning. Authors of such posts or conduct may also be subject to restrictions within the applicable community.

Conduct on an official community or other external platform may result in community or Service restrictions where the Company determines that the conduct violates applicable policies or materially affects the Service, users, staff, or enforcement of those policies. This may include fraud, real-money trading, cheating, threats, disclosure of private information, impersonation, coordinated abuse, or ban evasion. Ordinary criticism or disagreement, by itself, is not grounds for an in-game sanction.

- Posts relating to creation, sharing, or distribution of unofficial/illegal programs

- Posts that infringe upon intellectual property rights such as others' copyrights

- Repeated posting (spamming) of the same information (based on the entire post)

- Posts that infringe upon or are deemed to infringe upon third parties' copyrights or other people's rights

Good-faith reviews, complaints, criticism, or reports concerning the Company or the Service are not prohibited by this Section merely because they are negative. Content may still be moderated if it independently violates applicable law or another rule concerning threats, harassment, fraud, spam, disclosure of private information, or knowingly false statements.

Service staff working to help players are members of Eyedentity Games and its partners who must also be protected, and the purpose of these policies is to protect them and guarantee their respectful treatment. Therefore, warnings, discontinuation of service, and restrictions on gameplay may be levied in the event of violation of these staff members' human rights or interference in uninterrupted game operation.

※ Examples of interference with game operation through violation of the human rights of staff members

- Interference with work through expletives, sexual harassment, infringement of character, uttering threats, humiliating chat or emails, or visits to the company without prior agreement

- Interference with work through expletives, sexual harassment, infringement of character, or uttering threats through chat or emails, or visits to the company without prior agreement, unrelated to the game

- Repeated interference with work through expletives, sexual harassment, humiliation, infringement of character, or uttering threats through chat or emails, or visits to the company without prior agreement

- Other interference with work through chat, email, or visits to the company without prior agreement using other words or actions that may directly or indirectly cause severe emotional harm

- Other actions deemed by a GM or PM to infringe upon the human rights of service staff or interfere with game operation

Category	First Offense	Second Offense	Third Offense and up
Violation of the human rights of service staff	Warning and 7-day game suspension	Final warning and 30-day game suspension	Permanent ban

※ Repeated conduct from the same IP address or device may be considered together with other available information when investigating related accounts or users.

※ Relevant information may be submitted to relevant organizations (consumer protection agencies, police, courts, or relevant judicial authorities) in the event of a later problem.

Should a dispute arise between the Company and a player in connection with this Operational and Abuse Policy — including disputes concerning account restrictions, bans, or item or currency recovery decisions — the dispute shall be resolved in accordance with the dispute resolution provisions set forth in Section 10 of the Terms of Use and End User License Agreement, subject to applicable law and any non-waivable rights or remedies available to the player.